Complete customer care
For dental and medical professionals
Servicing the unique needs of dental and medical professionals for over 20 years
Our quality range of equipment is supported by our network of qualified distributors and fully trained service technicians across the Australasian region. The expertise of our in-house technicians is backed by our commitment to excellent customer service with a focus on innovative solutions to breakdown emergencies and short lead times.
Complete customer care for dental and medical professionals
Our experienced service team consists of industry-trained technicians, including licensed electricians, electronic technicians, pneumatic technicians, licensed plumbers and licensed X-ray service technicians.
We offer a wide range of products to service the entire operational needs of dental, medical and specialist healthcare practitioners. Our comprehensive after sales service is an endorsement of the quality of this product range.
Breakdowns and emergencies
With highly qualified technicians and professional service management, we specialise in solving unexpected problems. For your complete assurance, we always place emergencies ahead of routine service appointments.
Our capacity to respond to every emergency with a high level of professionalism is driven by the capability and efficiency of our service team. So you can rely on us to ensure your equipment is operational as quickly as possible.
Our commitment to you - on time everytime.
Complete site assessment
A simple assessment of your organisation’s equipment helps our service team better meet your operatory needs.
We offer a comprehensive site assessment that includes a review of:
• equipment make/model/age
• equipment quality
• location and user
• equipment service history
• service/maintenance contact
• review and advise on daily upkeep of equipment
• Q & A
Contact us to find out how our customer service is designed to exceed your expectations.
Handpiece Repair Department
We understand that your equipment is a vital component for an effective practice. To ensure your equipment is repaired and returned to you with minimal delay, we have a permanent team of skilled and fully trained technicians in our handpiece repair department. We are authorised to service and have access to genuine parts for all major makes of handpieces.
Our trained technicians will assess your handpieces within 24 hours of receiving them. We will contact you with a quote for repair if requested, and advise on what action is deemed necessary.
In normal circumstances, we will endeavour to return your fully repaired handpiece within two to three working days.
We are fully equipped to offer workshop repairs for your equipment where on-site service and repair is not considered possible or efficient.
We have the expertise, facilities and a well-stocked genuine parts store to conduct major overhauls of equipment with ease and efficiency.
Service & Validation
Our trained and qualified service technicians specialise in the service and validation of sterilisers and washer disinfectors. Our service team conducts both on-site and workshop services, providing units on loan to ensure your practice avoids costly downtime during the process. We keep all steriliser service records on file for future practice audits and accreditations and you will be issued with validation and performance qualification reports on service completion.
Online Service Booking
For your convenience, we have developed an online service booking system. This advanced system is easy to use and gives you 24/7 access to book non-emergency and low-priority servicing.
The system is monitored during normal business hours and you will be contacted shortly after lodging a request.
• fast & accurate
• 24/7 access
• immediate lodging in our customer service system
• direct access to the service team
• no need to phone
• all required information is presented to technicians in a format that allows them to better service your needs